Privacy Policy

UK GDPR 18002 Privacy Policy Rev 01 July 26

Last updated: (09/07/2026)

This Privacy Policy explains how Ellis Building Services Limited collects, uses and protects personal information when you use our website or contact us directly.

Ellis Building Services Limited is a company registered in England and Wales under company number 10550388. Our registered office is 16 Capricorn Centre, Cranes Farm Road, Basildon, Essex, United Kingdom, SS14 3JJ.

Our website address is https://ebs-services.co.uk/.

If you have any questions about this Privacy Policy or how we use personal information, you can contact us at info@ebs-services.co.uk.

Who we are

Ellis Building Services Limited provides mechanical, electrical and maintenance services. This website is used to provide general information about our business, services, accreditations and contact details.

For the purposes of UK data protection law, Ellis Building Services Limited is the controller of personal information collected through this website and through direct enquiries made to us.

Information we may collect

Our website does not currently use contact forms, newsletter sign-ups, user accounts, online payments or booking functionality.

However, we may collect and process personal information when you contact us directly by email, telephone or any other method using the contact details shown on the website.

This may include:

Your name.
Your email address.
Your telephone number.
Your company name, if applicable.
Details about your enquiry, project or service requirement.
Any other information you choose to send to us.

We may also collect limited technical information about how visitors use our website through Google Analytics and standard website/server logs. This may include information such as pages visited, time spent on the website, approximate location, device type, browser type, referral source and general usage data.

How we use personal information

We may use personal information to:

Respond to enquiries.
Provide information about our services.
Discuss potential projects, quotations or work requirements.
Communicate with customers, suppliers and business contacts.
Manage business administration and record keeping.
Maintain the security and performance of our website.
Understand how visitors use our website and improve its content and performance.
Comply with legal, accounting or regulatory obligations.

We do not sell personal information.

Lawful basis for using personal information

We only use personal information where we have a lawful basis to do so.

Depending on the situation, we may rely on:

Legitimate interests, where we use personal information to respond to business enquiries, operate our website, maintain business records and communicate with customers or potential customers.
Contract, where we need to use personal information to take steps before entering into a contract or to provide services under a contract.
Legal obligation, where we need to keep records or comply with legal, tax, accounting or regulatory requirements.
Consent, where this is required, such as for certain non-essential cookies or analytics technologies.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics helps us see information such as which pages are visited, how visitors arrive at the website and how the website is used.

Google Analytics may use cookies or similar technologies to collect usage information. This information is used for analytics and website improvement purposes.

You can find more information about cookies in our Cookie Policy.

Cookies

Our website may use cookies and similar technologies. Some cookies may be needed for the website to work properly, while others may be used for analytics.

For more information, please see our Cookie Policy.

Who we share information with

We may share personal information with trusted third parties where necessary to operate our business and website. This may include:

Website hosting providers.
Website maintenance or IT support providers.
Email and communication service providers.
Google Analytics.
Professional advisers, such as accountants, insurers or legal advisers.
Subcontractors, suppliers or service partners where necessary to deal with an enquiry or provide services.
Authorities, regulators or other parties where required by law.

We only share personal information where there is a valid reason to do so.

International transfers

Some of the services we use, including Google Analytics, may process information outside the UK. Where this happens, we rely on appropriate safeguards designed to protect personal information in line with applicable data protection laws.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Enquiry emails and related correspondence may be kept for as long as needed to respond to the enquiry, manage our business relationship and maintain appropriate business records.

Customer, supplier and project records may be kept for longer where required for legal, accounting, insurance or contractual reasons.

Website analytics data may be kept in Google Analytics for the period configured within our analytics account.

How we protect personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online service can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Access the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict how we use your personal information.
Object to certain uses of your personal information.
Ask for a copy of your personal information in a portable format, where applicable.
Withdraw consent where we rely on consent.

To exercise your rights, please contact us at info@ebs-services.co.uk.

We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

External links

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of external websites. You should read the privacy policies of any external websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “last updated” date.